FAQ

Can I customize the flavors in my 12-pack?

Not yet, but we’re hoping to offer mixed “variety” flavor cases soon! Sign up for our newsletter at the bottom of this page to be kept in the loop on our latest online store options.

When will my yogurt arrive?

Your yogurt will arrive within 2 days after it ships. We fulfill and ship orders Monday through Wednesday. If you place an order after 12 p.m. Wednesday, it will ship the following Monday. Due to COVID-19, it is possible that there may be a delay of up to 10 to 12 days before your order ships. When your order leaves our warehouse, you will receive a shipping confirmation email.

Where do you ship?

We currently ship to 32 states – shown in dark green here.  If you’re not in our current shipping zone, you can find Lavva at a store near you, or sign up for our email list at the bottom of this page and be the first to know when we add new states!

Will my yogurt arrive fresh or frozen?

Your yogurt will arrive fresh, not frozen, in a sustainable, cardboard box with compostable insulation and reusable ice packs. Be sure to refrigerate Lavva upon arrival. We do not recommend freezing Lavva: store in the fridge to keep the texture beautiful and smooth.

What is Lavva’s packaging made from?

We pack your Lavva in an insulated recycled cardboard box. The insulated cooler is called Green Cell Foam (GCF) which is made from non-GMO cornstarch, an annually renewable resource, and is compostable in any residential or commercial compost facility. The compostable packaging will biodegrade in 60 days or less when in a moist soil environment. 

 

To dissolve your Green Cell Foam, either place it into a bucket of water and let sit overnight (you can use the water to feed your plants the next day!) or run it under water in your sink. The non-toxic liquid will dissolve down the drain! Rinse outer plastic and recycle with other #4 plastics.

 

Your order will also include 4 ice packs to keep your Lavva cold during transit. You can store the ice packs in your freezer to reuse, or recycle them by thawing and emptying the non-toxic contents into the waste bin. Rinse outer plastic and recycle with other #4 plastics.

How does subscription work?

When subscribed, you will automatically receive a new order of yogurt every 30 days. You will receive the same yogurt flavor you originally ordered. If you’d like to change flavors, either cancel your subscription and re-order, or contact our team and we’ll happily change it for you. Four days before your next order processes, we will remind you that your card will be charged and give you the option to cancel your subscription. There is no cancellation fee.

How do I cancel or pause my subscription?

Once you place your order you will receive an email with your login and password to access your account on our website.  At any time, you can access your account by visiting www.lovvelavva.com, and click on ‘My Account’ at the bottom of the page.  Once logged in, click on the subscriptions icon, then click view, and select the cancel option.  Your subscription will be automatically canceled. You can reactivate at any time by logging back into your account.

How do I switch my subscription flavor?

At this time, our website doesn’t enable you to change your subscription flavor in your active subscription. You’ll need to cancel your current subscription and then place a new subscription order with the flavor you would like.

To cancel your current subscription, access your account by visiting www.lovvelavva.com, and click on My Account at the bottom of the page.  Once logged in, click on the subscriptions icon, then click view, and select the cancel option.  Your subscription will be automatically canceled. You can reactivate at any time by logging back into your account.

How do I update my account?

If you need to make a change to your account such as to update an address or payment info, you can do so by logging in to your account by clicking My Account in the footer and clicking on the necessary icon.

What if I need more Lavva before my subscription cycle renews?

We got you covered! Log in to your account by visiting www.lovvelavva.com and clicking My Account on the bottom of our site.  From there click the renew now icon. You will receive the same 10% discount you typically receive with your subscription.

How much yogurt will I receive per order?

Each case of Lavva contains 12 of our 5.3oz cups of yogurt in the flavor of your choice. You can order as many cases as you’d like! We can ship up to 24 cups in a single box, so if you order greater than 24 cups, you will receive multiple boxes.

Can I buy large 16oz containers of Lavva on the website?

Not currently, but sign up for our newsletter at the bottom of this page to be kept in the loop on our latest online store options!

What’s Lavva?

Lavva is a luscious plant-based yogurt made with real food ingredients, prebiotics, live vegan probiotics, and zero added sugar. It’s naturally dairy-free, soy-free, and gluten-free and just so happens to be Paleo, Whole30 Compliant, Keto-friendly, and vegan.

How is Lavva different than other dairy-free yogurts?

Unlike many dairy free yogurts that rely on added sugar, gums, whitening agents, and carrageenan to achieve their taste and texture — Lavva uses only densely nourishing, real food ingredients. Plus, Lavva is the only yogurt on the planet crafted with buttery Pili nut.

What are prebiotics?

Prebiotics are a type of non-digestible fiber that plays a critical role in gut health. While probiotics are well known for healthy gut, they can’t function to their full potential without prebiotics, which act as fuel for probiotics. They work the best when paired together.

Lavva contains both prebiotics and probiotics, for complete gut health.

What live vegan cultures (probiotics) are in Lavva?

Lavva is made with a combination of the following live active vegan cultures: L. Plantarum, S. Thermophilus, L. Bulgaricus, L. Acidophilus, Bifidobacterium Ssp. (B. Bifidum), L. Delbrueckii

How is Lavva different than regular yogurt?

Lavva is made from plants, not milk so it’s dairy and lactose free while being incredibly creamy and lusciously delicious.

What’s plant-based yogurt?

Lavva is made from plants — not dairy, like conventional yogurt. Our creamy yogurt is made from a special blend of organic, sprouted Pili nuts; organic coconut; plantains; organic cassava; organic lime juice; and organic real fruit. And because we’re obsessed with making the cleanest products possible, we take it one step further than just using plants. We don’t add any sugar, carrageenan, gums or processed thickeners or stabilizers to Lavva. Just eight real food ingredients go into making our wildly delicious yogurt.

How do you make Lavva?

First, we blend sprouted Pili nuts, coconut, plantains, cassava, and lime juice into a thick, creamy mix. We then add a special blend of live vegan probiotic cultures, which ferment the natural sugar and prebiotics in our mix to create a pre- and probiotic-packed, plant-based yogurt with 50 billion probiotics per serving.

Where do you make Lavva?

We make our plant-based yogurt in beautiful Upstate New York and Northern California.

What’s resistant starch?

True to its name — resistant starch is a type of fiber that’s resistant to being digested in your stomach and small intestine, allowing it to arrive to your large intestine intact. Here, it acts as food for probiotics in your gut.

Resistant starch has been found to offer a range of health benefits from weight loss and satiety to increased insulin sensitivity and colorectal cancer protection. It’s naturally found in starchy foods like the young plantains we use to make Lavva.

What’s a Pili Nut?

Pili nuts are a rich, buttery tree nut that are grown in volcanic soil in tropical regions of Southeast Asia. Pili boast more magnesium and vitamin E than any other nut plus nourishing fatty acids, amino acids, iron, calcium, potassium, zinc, fiber, and vitamins C and A.

Are Pili Nuts sustainable?

Called the ‘Tree of Hope’ by locals, the Pili tree is naturally sustainable. It requires significantly less water than other nuts, like almonds and cashews, and is a no waste crop. Every part of the Pili tree is prized and utilized: The bark is used to make beautiful furniture, the sap is harnessed for nutraceuticals, and the nuts are transformed into edible nuts and oils.

What’s cassava?

Commonly referred to as yuca in the US, cassava is a nutty-tasting, starchy root vegetable grown in tropical places like South America. It can be ground into a fine powder, which we use to make our yogurt consistently creamy in every spoonful.

Why is there so much saturated fat in Lavva?

We use a densely nourishing blend of real food ingredients, including sprouted Pili nuts and organic coconut, to make our yogurt. These are naturally rich in a mix of monounsaturated and saturated fats.

Although saturated fat gets a bad rap, nutrition research continues to debunk the harmful effects of saturated fats from plants. Prior studies lumped all sources of saturated fats — from lard, to pastries, to plants—together to evaluate its role in the body. But when analyses look at only saturated fats from plant, they do not show the same negative effects on heart and overall health, like animal-based saturated fats do.

The type of saturated fat primarily found in Lavva is called Medium Chain Triglycerides, or MCTs for short. MCTs are a type of saturated fat that are easily digested. They are believed to support a healthy metabolism since the body burns these as energy, instead storing them as fat. MCTs are also thought to support a healthy gut and combat harmful bacteria and viruses.

How much protein does Lavva have?

Lavva has 2g of naturally-occurring, plant-based protein per serving. We exist to make clean, awesome tasting products and refuse to use processed plant-based protein powders or isolates just to achieve a higher protein count on our nutrition facts panel.

If you want to add a natural protein boost to your Lavva, try sprinkling on a crunchy, fiber-filled mix of chia, flax, and hemp seeds.

Where does the sugar in Lavva come from?

The sugar listed on our nutrition facts panel is naturally occurring from the real food ingredients we use to make Lavva. These include young plantains, coconut water, and real organic fruit.

Is Lavva organic?

Over 80% of Lavva’s ingredients are certified organic. We work closely with our suppliers to source only the best ingredients and are committed to using organic ingredients as much as possible.

Plantains are our only non-organic ingredient, as we have not yet been able to source an organic plantain that would meet our needs without requiring a significant price increase.

Does Lavva contain GMOs?

No, all Lavva products are non-GMO Project Verified.

Does Lavva contain any allergens?

Yes, Lavva contains tree nuts, as it’s made with Pili nuts and coconut.

Is Lavva gluten-free?

Yep, naturally.

Is Lavva vegan?

Yes, Lavva is made with vegan cultures and is free of all animal products including dairy, gelatin, and honey.

Is Lavva kosher?

Yes, Lavva is Kosher certified by the Orthodox Union (OUD).

I’m lactose intolerant. Can I eat Lavva?

Yes, it’s 100% plant-based and dairy free.

Does Lavva contain any artificial or non-caloric sweeteners?

Nope. Only real-food ingredients.

Does Lavva contain rBST?

Because Lavva is made with plants and not dairy, it’s 100% hormone free.

Is Lavva pasteurized?

Yes. We add our live probiotics after the pasteurization process so they remain intact and live and active.

Can I freeze Lavva?

You can, but it will change the product texture upon de-thawing.

How do I find Lavva in my area?

Visit our store locator on lovvelavva.com to find Lavva near you. Can’t find us? Use this retailer request form [link] to help us bring Lavva where you.

Where can I find the expiration date on my cup of Lavva?

The best by date is stamped on the bottom of each cup of Lavva.

It’s the suggested sell by date, not the expiration date. Thanks to our super blend of prebiotics and probiotics, our plant-based yogurt has an 80-day shelf life.

Are you hiring?

We’re always looking for the right, passionate people to join our team. Email us at hello@lovvelavva.com.